The statement urges customers to be cautious and vigilant when buying tickets, and implores them to use official sites only.

The statement also accuses Viagogo - a multinational secondary ticket-selling site which has offices in Limerick - of selling tickets for a show which doesn't even exist.

Read Aikens full statement here:

We have been made aware of numerous customers duped into buying fraudulent tickets and non-existent shows from secondary sites. Aiken Promotions advise ticket purchasers to be vigilant when booking online during this busy festive season –

- Please check that you are purchasing only from the official ticket seller – Ticketmaster

- Customers when searching online for show tickets should be aware that the first option from search engines is unlikely to be an official ticketing website.

- Tickets are offered on secondary sites at highly inflated prices.

- Secondary sites are advising people that shows are sold out when tickets are readily available through Ticketmaster.

- We are aware of secondary ticket seller Viagogo offering tickets to a non-existent show on their website. Tickets are being listed for sale on Viagogo for Grant Lee Phillips on 31 March 2018 at Whelans (as per the screenshot below). This show does not exist, there is no such date in place for Grant Lee Phillips at Whelans.
Be Vigilant.

- In recent months we have seen a growing number of disappointed fans arriving at shows who have purchased via Secondary ticketing sites being refused entry as their purchases were fraudulent, tickets were not valid for entry, or non-delivery of tickets. In most cases there were tickets available for sale at all times via Ticketmaster.

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